问:

聘请了女佣,出了问题(女佣没有到,货不对板,女佣工作问题/态度问题),中介不处理或者诸多借口打发你,如何是好?

答:

  1. 你可以把女佣中介告上消费者仲裁庭。或者你可以向马来西亚国内贸易及消费人事务部 (KPDNKK) 做出举报。
  2. 如果消费者仲裁庭的判你在诉讼中获得胜利,女佣中介必须在判决的14天内付你所判决的赔偿额。
  3. 消费者仲裁庭的判决就是最終判決。其判决如同推事庭的判決。
  4. 1999年消费者保护法令第117条文阐明,女佣中介必须在判决的14天内赔偿消费者,否则违抗判决将纳为刑事案,女佣中介可被罚款不超过5000令吉或监禁不超过2年,或两者兼施。
  5. 或者消费者可以在推事庭申请,执行仲裁庭的判决的行动,比如拍卖女佣中介公司里的物品,冻结女佣中介的银行户口,女佣中介上法庭解释为何不还钱。
  6. 或者消费者可以到KPDNKK 投诉并要求他们采取行动对付有关中介。
  7. 贸消部执法单位日前开设了 whatsapp 热线,让民众有平台针对不公平的商家做投诉。热线号码:0192794317。
  8. 消费者可针对商家抽取消售及服务税疑虑、价格暴利、单据含糊、无法展示价格等,做出举报和投诉。只需填上名字、身份证等基本身份,并附上有关投诉对象的商号及照片,以让当局能据情采取调查行动。

 

Consumer Protection Act 1999

  1. Decisions of Tribunal to be final

(1) Every agreed settlement recorded by the Tribunal under subsection 107(3) and every award made by the Tribunal under Section 112 –

(a) shall be final and binding on all parties to the proceedings; and

(b) shall be deemed to be an order of a Magistrate’s Court and be enforced accordingly by any party to the proceedings.

(2) For the purpose of paragraph (1)(b), the Secretary to the Tribunal shall send a copy of the award made by the Tribunal to the Magistrate’s court having jurisdiction in the place to which the award relates or in the place where the award was made and the Court shall cause the copy to be recorded.

 

  1. Criminal penalty for failure to comply

(1) Any person who after fourteen days fails to comply with an award made by the Tribunal commits an offence and shall on conviction be liable to a fine not exceeding five thousand ringgit or to imprisonment for a term not exceeding two years or to both.

(2) In the case of a continuing offence, the offender shall, in addition to the penalties under subsection (1), be liable to a fine not exceeding one thousand ringgit for each day or part of a day during which the offence continues after conviction.

参考报章文章:

官府开门.马来西亚消费人索偿仲裁庭:被奸商骗 要起诉?.消费人仲裁庭还你公道


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聘请了女佣,出了问题,中介不处理,如何是好?(M)